Meet Jonas Granström – Responsible for Emergency Phones at Hissgruppen

Interview with Jonas Granström

We have had the privilege of sitting down with Jonas Granström. He is responsible for elevator emergency phones and has extensive experience in the elevator industry. During the conversation we touched on, among other things, how elevator emergency phones are monitored to ensure functionality in an emergency, how the emergency services are notified and much more.

Jonas Granström has worked in the elevator industry for 37 years and for the past 17 years he has been at Hissgruppen, which is a part of the Motum Group. Since 2009, Jonas has handled emergency phones for Hissgruppen’s customers, which means that Jonas provides services, installs new and upgrades existing emergency phones.He is also one of the technicians that is contacted by customers when they need support.

Would you like to tell us a little about emergency phones for elevators?

”Most elevators have an emergency phone and if you have one, it needs to be connected to a monitoring centre. We monitor our customers’ elevators and emergency phones every day. If a situation arises where you get stuck in your elevator, a signal is sent to the monitoring centre from which we receive a report. We go out 24/7 regardless of whether it’s evening or weekend,” says Jonas Granström, responsible for emergency phones at Hissgruppen.

What happens if the emergency phone does not work?

If the emergency phone does not work, the elevator is considered unusable and must not be used. If an emergency phone is installed, it must be in operation. The cost of installing an emergency phone varies between different service providers. However, if you are interested in knowing what applies to a specific elevator, the best thing is to book a meeting where you can get a cost estimate.

”My advice to property owners and housing cooperatives who are faced with changing their elevator emergency phone, is to plan ahead and ask for help when inventorying their equipment. That way you can find out if you have the right conditions for upgrading the elevator emergency phone,” Jonas concludes.

The market is currently under severe pressure in terms of materials. At Motum, we can only help our customers with emergency phones. If you are not a customer of Motum or one of our subsidiaries today but want our help, we will be happy to tell you more about how we can be a long-term service partner for your elevator.